# Report a problem when using DGMV-ID mobile application or browser extension

### How to Report a problem when using DGMV-ID mobile application or browser extension

If you encounter a problem using the DGMV-ID mobile application or browser extension, please use the Support link. The Support link can be found under “Settings” in the main menu of the mobile app. For the Browser Extension the link (“Contact Helpdesk”) can be found under “Advanced” in the bottom of the screen.

The support link will activate a webform that can be used to send a ticket to the helpdesk. When submitting from the mobile app, the webform will include version information of the app and device OS. When submitted from the browser extension, the webform will include a version of the extension and browser information .

<figure><img src="https://lh6.googleusercontent.com/tI88FbUyfTGusyi5IEPthzBSS5o308lpMoIyvvaefQGrBkOHgT4wfYy08FDCeu37XVWBqyRzU4fkkE3a4mdfRBPwaauRejJRGjPNCdlvz12HwOwoyI5M4wGItSBupnkw10Kds2zXs6GUI418h6d6IA" alt=""><figcaption></figcaption></figure>

###


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://digicorplabs.gitbook.io/docs/support/support-helpdesk/report-a-problem-when-using-dgmv-id-mobile-application-or-browser-extension.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.