# General Info and Support

### Purpose

The DGMV ICT BlackBox provides a highly secure identity and access management (IAM) solution. It protects user authentication and sensitive data using advanced cryptographic methods and a secure mobile app.

The DGMV ICT BlackBox enhances regulatory compliance by using immutable blockchain-based logging, ensuring transparent and tamper-proof audit trails, while its streamlined access protocol employing cryptographic proofs significantly strengthens accountability and security during authentication processes.

### Audience

The solution is intended for enterprises, government agencies, financial institutions, healthcare providers, and other organizations requiring robust security standards for managing digital identities and data access.

It is particularly beneficial for entities seeking enhanced compliance through sophisticated blockchain-based logging, transparent audit trails, and streamlined, cryptographically enforced access processes.

These features increase user accountability and awareness, as every action requires explicit user confirmation and is transparently subject to review and approval by authorized colleagues.

### User Responsibilities

* Securely maintain your mobile device used for authentication.
* Do not share your login credentials or device access with unauthorized users.
* Report any security incidents immediately to your system administrator.

### Accessibility

* DGMV-ID Enterprise Mobile App: Installed via Apple Business Manager or other Mobile Device Management solutions. It comes with a structured and streamlined user interface, not requiring courses to learn how to use it, as it mainly relies on QR code scanning and administrator interactions.
* IAM Dashboard: Accessible only to authorized administrators for user and resource management.

### Licensing

* Licenses must be purchased directly from DigiCorp Labs or DigiThree Labs directly.
* A system without license allows the setup for one user and one device, only. This can be used for evaluation purposes.
* Licenses usually have an expiry date, however, they can be renewed easily and the IAM Dashboard allows to examine the status of the license.

### Setup & Configuration

For detailed instructions, refer to:

* DGMV ICT BlackBox Installation Guide
* DGMV ICT BlackBox Post-Installation Guide\


### Contact/Support Inquiries

For support:

* Email: [support@digicorplabs.com](https://app.gitbook.com/u/ONMOJ4yBKZh5yeSvuVcFwU4Wa4s1)

### FAQs

For common questions and answers, visit our online GitBook: \<to add a link directly to FAQ>

* [How to login with Admin Dashboard](https://app.guideflow.com/player/yr46znoclk)
* [How to onboard new users](https://app.guideflow.com/player/dr9oj1quor)
* [How to revoke grant in DGMV-IAM](https://app.guideflow.com/player/9r2m0mmsok)
* [How to edit profile in DGMV-IAM](https://app.guideflow.com/player/8ko151zi5r)
* [Granting access to Admin Dashboard user](https://app.guideflow.com/player/lpnm5mlajr)
* [How to add an HCP account in DGMV-HCP Auth](https://app.guideflow.com/player/er56jdxf6p)
* [How to add signers to an HCP Account in DGMV-HCP Auth](https://app.guideflow.com/player/mk6z41zfqp)
* [How to Request account access in DGMV-HCP Auth](https://app.guideflow.com/player/0p0m0ywuyk)
* [How to assign DVO to an HCP Account in DGMV-HCP Auth ](https://app.guideflow.com/player/0p0m0d9fyk)
* [Set-up company portal and install app in iOS](https://app.guideflow.com/player/0p0m30wiyk)
